Tuesday, December 7, 2010

Upcoming GGUS-GOC Ticket Exchange Outage - December 9, 2010

On December 9, 2010, at 8:00 UTC (2:00 AM EST) the GGUS certificate allowing exchange of tickets with the GOC will be updated. This will require an update to the trusted certificate list at the GOC which will occur during working hours in the eastern time one. Between these events, tickets will not propagate between the two systems. After the update at the GOC, any tickets created during the 2:00-8:00 interval will be manually propagated as appropriate. Alarm level events will generate telephone calls as usual during this period.

The GOC has requested that this change be delayed until working hours in the US but has not yet received a response to this request. We will update this notification if the situation changes.